Privacy Policy
Last updated: April 2026
Introduction
Santa Clarita Water Conditioning (“we”, “us”, “our”) operates the website santaclaritawaterconditioning.com. This Privacy Policy explains how we collect, use, and protect information you provide when using our website.
Information We Collect
- Information you provide directly: name, phone number, zip code, and message when submitting forms or using the chat widget
- We do not require email to submit our main contact forms
- Information collected automatically: pages visited, browser type, device type, approximate location via IP address, collected via Google Analytics 4
How We Use Your Information
- To respond to inquiries about water conditioning services
- To schedule free in-home water tests
- To send appointment reminders or follow-up communications related to your service request
- To improve our website using aggregated analytics data
- We do not sell, rent, or share your personal information with third parties for marketing purposes
Third Party Services
- GoHighLevel (GHL)— we use GHL as our customer relationship management platform. Information submitted through our forms and chat widget is stored in GHL. GHL's privacy policy is available at gohighlevel.com
- Google Analytics 4— we use GA4 to understand how visitors use our website. GA4 collects anonymized usage data. You can opt out via Google's opt-out tools at tools.google.com/dlpage/gaoptout
- Vercel— our website is hosted on Vercel. Vercel may collect standard server logs including IP addresses. Vercel's privacy policy is available at vercel.com/legal/privacy-policy
Cookies
- Google Analytics uses cookies to track website usage
- Our chat widget may use cookies to maintain session state
- We do not use advertising or tracking cookies
- You can disable cookies in your browser settings
California Privacy Rights (CCPA)
As a California business serving California residents we comply with the California Consumer Privacy Act. California residents have the right to:
- Know what personal information we collect
- Request deletion of their personal information
- Opt out of the sale of personal information (we do not sell personal information)
To exercise these rights contact us at scvwc2@sbcglobal.net or call (661) 259-1536.
Data Retention
We retain contact information for as long as needed to provide our services or as required by law. You may request deletion of your information at any time by contacting us directly.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
Santa Clarita Water Conditioning
23614 Neargate Dr
Santa Clarita, CA 91321
Phone: (661) 259-1536
Email: scvwc2@sbcglobal.net